Course Karma Privacy Policy

Last updated: June 11, 2024

This Privacy Policy describes how Course Karma (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.coursekarma.com/ (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources. The information we collect and use varies depending on how you interact with us.

Information We Collect Directly from You

Basic contact details: Name, address, phone number, email.
Order information: Name, billing address, shipping address, payment confirmation, email address, phone number.
Account information: Username, password, security questions.
Shopping information: Items viewed, added to cart, or wishlist.
Customer support information: Information included in communications with us.

Information We Collect through Cookies

We automatically collect certain information about your interaction with the Services ("Usage Data") through cookies, pixels, and similar technologies. This may include device information, browser information, network connection information, IP address, and other data regarding your interaction with the Services.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as:

Companies supporting our Site and Services.
Payment processors collecting payment information to process your orders.
Third parties using online tracking technologies to collect information when you interact with our Services or advertisements.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

Consent: When you have given us consent to process your data.
Contract: To fulfill our contractual obligations to you.
Legitimate Interests: For our legitimate business interests, such as improving our services and marketing.
Compliance with Legal Obligations: To comply with legal requirements.

How We Use Your Personal Information

Providing Products and Services: To process payments, fulfill orders, send notifications, manage accounts, arrange shipping, facilitate returns, and enable reviews.
Marketing and Advertising: To send promotional communications and show advertisements for products or services.
Security and Fraud Prevention: To detect, investigate, and take action on fraudulent, illegal, or malicious activity.
Communicating with You: To provide customer support and improve our Services.

Cookies

We use Cookies to enhance and improve our Site and Services, including for analytics and personalized advertising. Most browsers accept Cookies by default, but you can set your browser to remove or reject Cookies. Blocking Cookies may impact your user experience and functionality of the Services.

How We Disclose Personal Information

We may disclose your personal information to third parties for legitimate purposes:

Vendors and Service Providers: For IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping.
Legal Compliance: To comply with legal obligations, respond to subpoenas, and protect our rights.

Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

Right to Access: Request access to the personal information we hold about you.
Right to Correct: Request correction of inaccurate personal information.
Right to Withdraw Consent: Withdraw consent for processing your personal information.

You may exercise these rights by contacting us using the details below. We may need to verify your identity before responding to your request.

Managing Your Consent

You can manage your consent preferences at any time. This includes withdrawing consent for processing your personal data. To update your consent preferences, please contact us using the details provided below. If we make significant changes to how we use your data, we will notify you and obtain your consent if required.

Data Security and Retention

We implement reasonable security measures to protect your personal information. We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

Data Breaches

In the event of a data breach, we will notify affected users as required by applicable laws and take steps to mitigate any potential harm. We will inform you about the nature of the breach, the data involved, and any steps you can take to protect yourself.

User Generated Content

The Services may enable you to post product reviews and other user-generated content. If you choose to submit user-generated content to any public area of the Services, this content will be public and accessible by anyone. We are not responsible for the privacy or security of any information that you make publicly available

Third-Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

International Users

We may transfer, store, and process your personal information outside your country, including in the United States. For data transfers out of Europe, we rely on recognized transfer mechanisms or ensure adequate protection as required by law.

Complaints

If you have complaints about how we process your personal information, please contact us using the details provided below. If you are not satisfied with our response, you may have the right to appeal our decision or lodge a complaint with your local data protection authority.

No Mobile Information Sharing for Marketing Purposes

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Contact Information

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please email us at hello@coursekarma.com or contact us at: 18 Concorde Pl, Toronto, ON, M3C 3T9, Canada.